Delivery & Returns Policy
Delivery Information
Processing Time:
• Orders dispatched within 1-3 working days (Mon-Fri)
• Excludes weekends & bank holidays
UK Delivery Options:
✔ Standard (3-5 working days) – £4.95 or FREE over £50
✔ Express (1-2 working days) – £8.95
International Delivery:
• Available to select countries
• Delivery times: 5-14 working days
• Customs charges may apply
Order Tracking:
• Tracking number emailed upon dispatch
• Real-time updates via carrier’s website
Returns Policy
Eligibility:
• 30-day return window
• Items must be unused & in original packaging
• Proof of purchase required
How to Return:
- Log in to your account
- Select “Start a Return”
- Post items using returns label
Refunds:
• Issued within 5 working days of receipt
• Original delivery costs non-refundable
Non-Returnable Items:
❌ Made-to-order products
❌ Personalised items
❌ Opened bedding/bath items