Returns Policy
Return Eligibility
We accept returns within 30 days of delivery for:
✔ Unused items in original condition
✔ Products with original packaging and tags
✔ Orders accompanied by proof of purchase
How to Return
- Initiate Return via your account dashboard
- Pack Securely with original packaging
- Attach Label (use provided returns label if available)
- Post Item via tracked service
Refund Processing
• Refunds issued to original payment method
• Processing time: 3-5 working days after we receive items
• Original delivery fees non-refundable (unless faulty)
Non-Returnable Items
❌ Custom/made-to-order products
❌ Personalised items
❌ Opened bedding/bath products (hygiene reasons)
Faulty Items
For defective products:
- Report Within 14 Days with photos/video
- Free Return Shipping provided
- Choose Replacement or Refund
International Returns
• Customer covers return postage
• Refund excludes original delivery costs
• Include customs documentation
Return Tracking
• Keep your postage receipt until refund completes
• No refunds for lost return shipments